Frequently Asked Questions

Question: How long is a typical project?

Answer: We customize the project to meet the needs of the client but it typically takes 8 4-day visits to design and implement an operating model based on A3 Thinking, Daily Management, Problem Solving, and Leader’s Standard Work for a department. This is usually designed to be the model site for duplication and to learn the principles and how they apply in the client’s environment.

Question: How long are your workshops?

Answer: We customize our workshops to meet the needs of the customer. Typically we offer a 3-day workshop on the basic principles of a world class operating model. This includes; A3 Thinking, Daily Management, Problem Solving and Leader’s Standard Work.

Question: How much of our people’s time will be needed for a typical implementation?

Answer: We work hand-in-hand with the folks who will be using the system to design it together. This involves working with them as they do the work. This may involve shop floor observations, gemba walks, in the moment problem solving. We do spend a lot of time with the folks involved in the work, but it is mostly working along side them to understand and run experiments together.

Question: How much does a project cost and how do you invoice it?

Answer: Each project is quoted based on a proposal submitted after understanding the clients need. A typical installation of a new operating model in a department or area taking roughly 8 4-day visits with cost $120,000 plus customary travel expenses. We send an invoice following each visit.

Question: How much does a workshop cost?

Answer: We customize our workshops based on the client’s need. Typically the class sizes we find work the best are between 12 and 20 participants. The cost is usually less than $1,200 per participant and includes simulations and shop floor exercises. We use one facilitator for up to 12 participants and two facilitators for 13 to 20.

Question: What do you mean by learning-by-doing?

Answer: We emphasize the need to customize an operating model for each location based on principles, but allowing a personalized approach. In our experience, the best way to build a customized model is through experimentation. The entire organization learning together through a series of implemented ideas in the moment where the work is done. Don’t be afraid to fail, but see it as a way to learn what will work. It has been our experience that this mentality lives on long after we have finished our work.