Do Leaders Need Standard Work? Unlocking the value in your organization requires having an expectation for the specific work carried out by the operation. Standardized steps for checking in a guest at a hotel, renting a car to a traveler, or assembling a cell phone in production are necessary for stabilizing a business. But do the leaders […]

Standard Work Empowers Employees Effective operating systems have a standards-rich environment with visual controls and practical problem solving. The standards in such an environment explicitly define the sequence, content, timing, and expected outcome of a process. Many see the benefits of having everything predefined but don’t see how powerful standard work is at empowering employees […]