What if You Treated Your Employees Like Customers?

What if You Treated Your Employees Like Customers? Large retail outlets like Ikea, Home Depot, and Lowes, as well as successful grocery stores, have created environments that allow the customers to do more and more of the work. Scanning the aisles of large warehouses for products, as well as scanning all merchandise and processing payments, […]

Hold the Onions – Visual Management

  Hold the Onions – Visual Management Operational excellence often looks very simple. Great work designs and visual factories may not seem all that impressive to the casual observer. But when well-defined processes run smoothly, without interjection from supervision or management, it is because the hard work of creating a great work design was done […]

Avoid Roots and Vines in Your Operation

Avoid Roots and Vines in Your Operation Organizations that seek to continually improve understand the value they unlock in their business when they maximize their flexibility. They understand that change is an inevitable part of always getting better. There are two important reasons you want to avoid roots and vines in your operations:  they prevent […]