World Class organizations use a team of trained improvement professionals to unlock value in their organizations. They see this group dedicated to working on the business rather than in the business. But, often when inexperienced or untrained, this team can be the problem rather than solving the problem. They create an environment that feels like […]

Great organizations understand they need to put tremendous effort into planning and leave scheduling to rules for the isolated process. Planning is the preparation necessary to flow value effectively from beginning to end through the entire operation. Scheduling follows rules that allow the isolated process to be as efficient as possible while serving the value […]

Reflection Captures the Lessons Experience Teaches Albert Einstein said “Learning is experience. Everything else is just information.” Organizations that embrace the learning from experience have the competitive advantage of efficient improvement. Great organizations use experiments and the scientific methods are their ways to identify and unlock the true value in their organization. But even in […]

Your System is Perfectly Designed to Get What You Get The best operations put their effort into the systems that will produce the results their customers demand. They focus their attention on the interacting steps, actions, and elements that make up the processes and procedures the organization follows. They see problems as system issues and […]